Saluso - One Health, One Place

Introduction

These Terms & Conditions ("Terms"), which incorporate an End-User License Agreement ("EULA"), govern your access to and use of the website, mobile applications (including the iOS app distributed through the Apple App Store), and related services provided by salusO, which is operated by Your Health One Place, Lda., a company registered in Portugal under registration number 518839702 ("Company", "we", "us", or "our"), including all content, features, subscriptions, and functionality (collectively, the "Services").

By downloading, installing, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not download, install, or use the Services.

These Terms are intended to satisfy Apple's minimum terms for a custom end-user license agreement, to comply with the Apple App Store Review Guidelines and the Apple Media Services Terms and Conditions, and to address applicable laws and regulations, including the GDPR and, where applicable, HIPAA.

1. Acknowledgement

You acknowledge that these Terms constitute an agreement between you and Your Health One Place, Lda. only, and not with Apple Inc. ("Apple"). Your Health One Place, Lda., not Apple, is solely responsible for the Licensed Application and its content. These Terms do not provide for usage rules that conflict with the Apple Media Services Terms and Conditions as of the date you accept these Terms.

2. Purpose of the Services

salusO provides health and wellness-related information, educational content, and lifestyle insights, which may include content generated or assisted by artificial intelligence (AI).

The Services are intended solely for general informational and educational purposes and are not a substitute for professional medical advice, diagnosis, or treatment.

3. License and Scope of Use

Subject to your compliance with these Terms, salusO grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Licensed Application on any Apple-branded products that you own or control, and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

You may not:

Distribute or make the Licensed Application available over a network where it could be used by multiple devices at the same time
Transfer, redistribute, or sublicense the Licensed Application
Copy, decompile, reverse-engineer, disassemble, or attempt to derive the source code of the Licensed Application
Modify, adapt, or create derivative works based on the Licensed Application
Remove, alter, or obscure any proprietary notices or labels on the Licensed Application

If you sell your Apple device to a third party, you must remove the Licensed Application from the device before doing so.

4. No Medical Advice or Diagnosis

Important Medical Disclaimer

You acknowledge and agree that:

The Services do not provide medical advice, medical diagnoses, treatment plans, or prescriptions.
Any health-related information or content provided through the Services — whether generated by AI or otherwise — must not be interpreted as a medical diagnosis or clinical recommendation.
You must always consult a licensed physician or other qualified healthcare professional before making decisions related to your health, medical condition, treatment, medication, or health plan.
You must not disregard or delay professional medical advice because of information obtained through the Services.
If you believe you may have a medical emergency, contact emergency services immediately.

5. Artificial Intelligence Content

The Services may use artificial intelligence technologies to generate personalized insights, summaries, recommendations, or other content based on information provided by users. You understand and agree that:

AI-generated content may be inaccurate, incomplete, outdated, or incorrect.
AI content is provided "as is" and "as available", without warranties of any kind.
The Company does not guarantee the accuracy, reliability, or suitability of any AI-generated content.
Any decisions or actions taken based on AI-generated content are taken solely at your own risk.

5.1 Third-Party AI Services

In accordance with Apple App Store Guideline 5.1.2(i), we disclose that certain features of the Services may transmit data to contracted third-party AI service providers in order to generate AI-powered insights and responses. These providers may include OpenAI, Anthropic, or other contracted providers disclosed within the app as they change.

We de-identify or pseudonymize data before transmission. In cases where that is not possible for a specific service, we obtain explicit consent before transmitting personal or sensitive data. You may revoke any consent for optional AI-powered features at any time via the app's Settings.

6. User Responsibilities

By using the Services, you agree that you will:

Provide accurate, truthful, and complete information
Use the Services only for lawful purposes
Not rely on the Services as a substitute for professional healthcare
Not misuse, copy, reverse-engineer, or interfere with the operation of the Services
Comply with all applicable third-party terms of agreement when using the Services

You are solely responsible for your use of the Services and for any content you submit.

7. Accounts and Access

Some features require account registration. You are responsible for:

Maintaining the confidentiality of your login credentials
All activities conducted under your account
Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

8. Subscription Plans, Billing, In-App Purchases, and Renewal

8.1 Subscription Plans

Certain features of the Services may be available through paid subscription plans, including monthly and annual plans (each a "Plan"). Pricing, billing frequency, and Plan details are displayed at the time of purchase. All Plans are billed in advance and renew automatically unless cancelled in accordance with these Terms.

8.2 In-App Purchases via Apple

Subscriptions and other In-App Purchases made through the iOS app are processed by Apple through its In-App Purchase system. By making a purchase, you agree to Apple's applicable payment terms as set forth in the Apple Media Services Terms and Conditions. Apple acts as the payment processor; salusO does not have access to your payment card or Apple Pay details.

8.3 Cancellation by the User

You may cancel your subscription Plan at any time. For subscriptions purchased through the Apple App Store, cancellations must be made through your Apple ID account settings (Settings > [your name] > Subscriptions on your Apple device). Please note:

Cancellation becomes effective at the end of the current billing period, not immediately.
For a monthly Plan, access continues until the end of the current month and will not renew.
For an annual Plan, access continues until the end of the current annual term and will not renew.
You will retain access to subscribed features until the end of the applicable billing period.

8.4 Refund Policy

Unless required by applicable law:

No partial, prorated, or unused-period refunds are provided by salusO directly.
For purchases made through the Apple App Store, refund requests must be submitted to Apple at https://reportaproblem.apple.com and are subject to Apple's refund policies.

9. Account Deletion and Data Removal

9.1 Requesting Account Deletion

You may request deletion of your account and removal of your personal data from our servers. You can initiate this request:

Through the in-app account settings (Settings > Privacy > Delete Account), or
By sending an email to info@saluso.com from the email address associated with your account, clearly stating that you are requesting account deletion and data removal.

9.2 Processing of Deletion Requests

Upon receiving a valid request:

We may take reasonable steps to verify your identity.
Your account will be deleted, and your personal data will be removed or anonymized within 30 days, in accordance with applicable laws and our Privacy Policy.
We will instruct third-party processors, including AI service providers, to delete your data.
Certain information may be retained where required by law or for legitimate business purposes (e.g., legal compliance, fraud prevention).

Account deletion is permanent and cannot be reversed.

10. Maintenance and Support

salusO is solely responsible for providing any maintenance and support services with respect to the Licensed Application. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application. For support inquiries, please contact us at info@saluso.com.

11. Warranty

salusO is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed in these Terms. In the event of any failure of the Licensed Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Licensed Application.

11.1 Disclaimer of Warranties

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. salusO does not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

12. Product Claims

You acknowledge that salusO, not Apple, is responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and/or use of the Licensed Application, including but not limited to:

Product liability claims
Any claim that the Licensed Application fails to conform to any applicable legal or regulatory requirement
Claims arising under consumer protection, privacy, or similar legislation, including in connection with the Licensed Application's use of the HealthKit framework or any health-related functionality

13. Limitation of Liability

To the maximum extent permitted by applicable law, salusO shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including but not limited to health outcomes, personal injury, loss of data, loss of profits, or loss of business opportunities.

salusO is not responsible for harm arising from:

Use or misuse of the Services
Reliance on AI-generated content
Failure to seek professional medical advice
Service interruptions or technical failures beyond our reasonable control

Your use of the Services is entirely at your own risk.

14. Intellectual Property

All content, software, trademarks, logos, and materials provided through the Services are owned by or licensed to salusO and are protected by applicable intellectual property laws. You may not copy, distribute, modify, or exploit any part of the Services without prior written consent.

You acknowledge that, in the event of any third-party claim that the Licensed Application infringes that third party's intellectual property rights, salusO, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

15. Legal Compliance and Export Restrictions

By using the Licensed Application, you represent and warrant that:

You are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country.
You are not listed on any U.S. Government list of prohibited or restricted parties.
You will comply with all applicable local, national, and international laws and regulations in your use of the Services.

16. Third-Party Services, Links, and Terms

The Services may include links to third-party websites, integrations with third-party health devices, or services provided by third parties. We do not control and are not responsible for the content, policies, or practices of third parties.

Your use of third-party services is at your own risk and governed by the applicable third party's terms and privacy policies.

17. Termination

These Terms are effective until terminated by you or salusO. Your rights under these Terms will terminate automatically if you fail to comply with any of their provisions. We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms or applicable laws. Upon termination, you must cease all use of the Licensed Application and delete all copies from your devices.

18. Apple as Third-Party Beneficiary

You acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Lisbon, Portugal, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

20. Age Restrictions

The Services are intended for individuals aged 18 years or older (or the age of majority in your jurisdiction). By using the Services, you confirm that you meet this age requirement. We do not knowingly collect personal information from individuals under the applicable age limit.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the revised Terms within the app and on our website, and by updating the "Last Updated" date at the top of this document. Continued use of the Services after any modification constitutes your acceptance of the revised Terms.

22. Developer Contact Information

If you have any questions, complaints, or claims with respect to the Licensed Application or these Terms, please contact:

Your Health One Place, Lda.
Company registration number: 518839702
Email: info@saluso.com
Telephone: +351928497707
Address: Rua Mário Azevedo Gomes 5 2D, 1500-467 Lisboa, Portugal
Website: https://saluso.com